eSRO web site

OPENING HOURS

Monday to Sunday: 09:30 AM - 6 PM
Performance Days: Building open until the end of the performance, ticket office open until 30 minutes after its beginning.

RESTAURANT

The Restaurant is temporarily closed

CAFÉ

Monday to Sunday: 9 AM - 7:00 PM
On concert days it is open until the beginning of the concert.

PRICES AND DISCOUNTS POLICIES

Free Performances
Tickets must be obtained on the day of the concert, up to a maximum of 4 per person

Free discounts Must be claimed at time of purchase. To benefit from discounts you are required to present the relevant document when entering the concert hall. Discounted tickets cannot be booked in conjunction with or combined with any other reductions, offers or discounts.

RESERVATIONS

Reservations are valid for up to 7 days. If made within 7 days prior to the performance, they are valid for up to 48 hours prior to its beginning.

REFUNDS POLICIES

Refunds If, due to circumstances beyond the management’s control, the date of the performance is changed, tickets will be valid for the new date. Ticket refunds will be available, upon request - and only within 60 days from the original date -, only under the following circumstances: a) If the performance cannot take place at the scheduled place, date and time; b) If main artist(s) is(are) replaced or if the show is interrupted. If the said replacement or interruption is due to circumstances beyond the management’s control, which take place after the beginning of the show, refunds will not be available.

COVID-19

Following the new pandemic control measures enacted by the Portuguese authorities, we inform you of the access rules at Casa da Música from December 1st, applicable to all people over 12 years old: Sala Suggia, Sala 2 and other spaces

It is mandatory to present a COVID EU digital certificate or proof of negative test
The test must be PCR or done in an authorized pharmacy
Quick tests are not accepted Cafe and Restaurant
It is mandatory to present a COVID EU digital certificate or proof of negative test

Failure to comply with these measures prevents access to concerts, educational activities and guided tours held at Casa da Música.

You will find visible signs on the different routes and spaces of Casa da Música, as well as information regarding the rules of access, circulation and permanence, as well as the maximum capacity of the different spaces.

All customer service points are equipped with acrylic barriers for protection and demarcation on the floor of the mandatory distance. All spaces are equipped with hand sanitizer dispensers that visitors should use before the start of activities, the purchase of tickets and the guided tours, among others.

We reinforced our hygiene plan, particularly in the disinfection of surfaces and objects (sanitary facilities, counters, handrails, door handles, switches), and in the ventilation of spaces with greater circulation of people.

Call Centre

+351 220 120 220

info@casadamusica.com

Guided Tours

+351 220 120 210

visitasguiadas@casadamusica.com

Education Service

+351 220 120 290

seducativo@casadamusica.com

Restaurant

Tel.: +351 220 107 160

restaurante@casadamusica.com